How do I place an order?
Choose your products, add them to the cart and go to checkout. You will receive a confirmation email once your order has been processed.
Can I change or cancel my order?
Contact us as soon as possible. Once the order has been processed we cannot guarantee changes.
How should I use the supplements?
Use, composition and warnings are shown on each product page and on the packaging. Do not exceed the recommended daily dose, and ask a healthcare professional for advice if you are pregnant, breastfeeding, taking medication or have a medical condition.
Is the packaging discreet?
Yes. Every order is shipped in plain packaging with no reference to the contents.
Where do you ship and how long does delivery take?
We ship within the European Union. Shipping is free on orders over €80, and you get 15% off when you buy 4 identical items. Delivery times are in our Dispatch and Delivery Information.
Which payment methods can I use?
The available payment methods are shown at checkout, where payment is encrypted and secure.
How do I return an order or withdraw from a purchase?
Rights, deadlines and the procedure are explained in our Refund and Returns Policy and in the Terms and Conditions.
How can I contact customer support?
Through the contact page, by email at info@libidex.eu or on WhatsApp, on working days from 09:30 to 13:00 and from 14:00 to 17:00 (GMT+0).
How can I make a complaint?
Use the Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt or contact us directly. Consumers can also turn to a consumer dispute resolution entity listed at www.consumidor.gov.pt.