Last updated: November 2026
1. Who we are
The website libidex.eu is operated by REFIXE, Lda., NIPC 507837223, Av. François Mitterrand, 33, 2710-723 Sintra, Portugal (“Libidex”, “we”). Email: info@libidex.eu. Phone: +351 219 265 923.
2. Scope and age
These terms apply to every order placed on libidex.eu. Our products are for adults: by ordering you declare that you are at least 18 years old. Food supplements are not medicines and do not replace a varied diet or a healthy lifestyle.
3. Orders and contract
The products shown on the site are an invitation to order. Your order is an offer to buy, and the contract is concluded when we confirm that your order has been dispatched. We may refuse or cancel an order if a product is unavailable or there is a pricing or stock error, and in that case we refund any amount you have paid.
4. Prices and payment
Prices are in euros and include VAT. Shipping costs are shown at checkout before you pay. The available payment methods are shown at checkout; payment is encrypted, and card details are handled by the payment provider and are not stored by us.
5. Delivery
Delivery times, countries and costs are explained in our Dispatch and Delivery Information. Orders are shipped in plain packaging with no reference to the contents. Shipping is free on orders over €80, and you get 15% off when you buy 4 identical items.
6. Right of withdrawal
If you are a consumer, you may withdraw from your purchase within 14 days, without giving a reason, counted from the day you receive the goods (Decreto-Lei 24/2014). To do so, tell us clearly by email at info@libidex.eu, or use the model form at the end of these terms. You must send the goods back within 14 days of telling us.
We refund all payments received, including the standard delivery cost, within 14 days of being informed of your decision, using the same payment method. We may wait until we receive the goods or you show proof of sending them. You pay the direct cost of returning the goods unless we have agreed to bear it. See also our Refund and Returns Policy.
7. Exceptions to the right of withdrawal
The right of withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons if they were unsealed after delivery. This covers opened food supplements, gels, creams, lubricants and other intimate products. Unopened products can be returned.
8. Legal guarantee
The goods we sell are covered by the legal guarantee of conformity under Decreto-Lei 84/2021, which is 3 years for new goods. If a product is defective or does not match the description, contact us at info@libidex.eu with your order number and, if possible, a photo. You are entitled to repair, replacement, price reduction or termination of the contract, as the law provides. Products with an expiry date must be used within it.
9. Complaints and dispute resolution
You can send a complaint to info@libidex.eu or use the electronic Complaints Book (Livro de Reclamações). Consumers may also turn to a consumer dispute resolution entity (RAL), listed at www.consumidor.gov.pt. For cross-border purchases in the EU, the European Consumer Centre Portugal can help.
10. Governing law
These terms are governed by Portuguese law. If you live in another EU country, you keep the mandatory consumer protection rules of your country of residence.
11. Personal data
We process your data as described in our Privacy Policy.
12. Changes
We may update these terms. The version in force is the one published on the date of your order.
Model withdrawal form
(Complete and send only if you wish to withdraw from the contract.)
To REFIXE, Lda., NIPC 507837223, Av. François Mitterrand, 33, 2710-723 Sintra, Portugal, info@libidex.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ________________
Ordered on (*) / received on (*): ________________
Name of consumer(s): ________________
Address of consumer(s): ________________
Signature of consumer(s) (only if this form is notified on paper): ________________
Date: ________________
(*) Delete as appropriate.