Last updated: November 2026
Who is responsible for your data
The data controller is Refixe, Lda (NIPC/VAT PT507837223), Av. François Mitterrand, 33, 2710-723 Sintra, Portugal. Contact: info@libidex.eu.
What data we collect
- Identification and contact details, including billing and delivery addresses and, when required, a tax number.
- Order and payment data. Card details are handled by the payment provider and are not stored by us.
- Messages you send us through the contact form, email or WhatsApp.
- Technical data such as IP address, device, browser, pages visited and cookies.
Why we use it
- Orders, invoicing and customer support: performance of the contract.
- Tax, accounting and consumer law: legal obligation.
- Fraud prevention and security: legitimate interest.
- Newsletter and analytics or marketing cookies: your consent.
Who receives your data
Service providers acting on our instructions, such as payment, courier, hosting, invoicing and email or newsletter services. We do not sell personal data. We may disclose data to authorities when the law requires it.
Transfers outside the EEA
When a provider is outside the European Economic Area, we rely on safeguards such as an adequacy decision or standard contractual clauses.
How long we keep it
- Order and invoice data: for as long as tax and accounting law requires.
- Support messages: for as long as needed to handle the request and related claims.
- Newsletter: until you unsubscribe or withdraw your consent.
- Cookies: for the period stated for each cookie.
Cookies
Strictly necessary cookies (cart, checkout, security) are always used. Analytics and marketing cookies need your consent. See our Cookies Policy.
Your rights
You can ask for access, rectification, erasure, restriction, portability and objection, and withdraw your consent at any time. Write to info@libidex.eu. We reply within one month.
Complaints
You can complain to the Portuguese data protection authority, CNPD (www.cnpd.pt), or to the authority of your country of residence.
Minors and changes
This site is for people aged 18 or over, and we do not knowingly collect data from minors. We may update this policy; the date at the top shows the latest version.